Returns & Exchanges
At SOLO RED LIGHT, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return within 60 days of receiving your order for all SOLO RED LIGHT devices. We will pay for the return shipping
Return / Exchange Policy
To initiate a return or exchange, contact info@soloredlight.com with your order number, reason for return, and photos of the item. All returns are subject to inspection and approval by SOLO RED LIGHT.
If you would like to exchange your item, please contact us within 60 days of delivery. Exchanges are subject to product availability. If the requested item is unavailable, we will offer a refund instead.
Order Cancellation
Orders can only be canceled before shipment. Once shipped, orders cannot be canceled. If your order has already shipped, please refer to our Return & Exchange Policy.
Defective Products
If your product arrives damaged or defective, please do not use it. Contact us at info@soloredlight.com within 14 days of delivery with your order number and photos or a short video showing the issue.
We will review your claim and, if approved, arrange a replacement or refund. We may provide a prepaid return label for defective items. If a return is required, we will cover full return shipping cost.
Return & Exchange Requirements & Costs
1. Items must be returned in original condition, with no damage, missing parts, or removed labels.
2. Items must be returned in original packaging and in a single package.
3. Returns are only accepted from the country or region to which the order was originally shipped.
4. Items showing wear, alteration, or misuse may not be accepted.
Free gifts and promotional items are not eligible for refund or exchange. If the main product is returned, any free gifts or promotional items must be returned as well.
Non-Acceptable Returns
We cannot accept returns for:
1. Products not purchased from www.soloredlight.com.
2. Products missing original accessories, manuals, cables, or other included items.
3. Products with physical damage or signs of misuse.
4. Products with stains, scratches, or other signs of use.
If a returned item does not meet our return conditions, we will contact you before shipping it back. Return shipping costs in such cases are the customer’s responsibility.
Return Process
Step 1: Contact info@soloredlight.com with your order number, proof of purchase, and photos or video.
Step 2: Our team will review your request within 48 hours. If approved, we will provide the return address.
Step 3: Place the item and all original accessories back into the original packaging.
Step 4: Ship the package using a trackable courier.
Step 5: Email the tracking number to info@soloredlight.com.
Refund Time
Refunds will be issued to the original payment method within 7–14 business days after we receive and approve your return. You will receive a confirmation email once processed.
Contact Us
Email: info@soloredlight.com