This Privacy Policy explains how information is collected, used, and disclosed by soloredlight ("we," "us," or "our") regarding your visit and use of our website www.soloredlight.com (the "Site") and any related services, including our social media interactions. This policy applies to users located in the United States, Canada, Australia, New Zealand, the United Kingdom, and the European Union.
What we collect
We collect information you provide when using soloredlight, such as when you create an account, send us emails, or post product reviews and comments to our website. The personal information we collect may include your name, profile picture, email address, and phone number.
We may also collect certain information through the use of "cookies." These are small files that your browser places on your device. We may use session cookies and persistent cookies to better understand how you interact with our Services, monitor aggregate usage by our users and routing of web traffic on our Services, and improve our Services.
How we process the information we collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use this information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address you have provided. You can opt out of receiving these marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email we send. From time to time, we may also use your information to contact you for market research. We may contact you by email, telephone or mail. We may use this information to tailor the website to your interests.
Data Security
We are committed to ensuring the security of your information. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes utilizing Secure Sockets Layer (SSL) encryption technology to protect your personal and payment data during transmission.
How we use cookies
A cookie is a small file which asks permission to be placed on your device. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and the data will then be deleted from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your device or any information about you, other than the data you choose to share with us.
You can choose to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over third-party websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and review the privacy statement applicable to the relevant website.
Your Rights and Choices
You may choose to limit the collection or use of your personal information by:
Whenever you are asked to fill in a form on the website, look for a box that you can click to indicate that you do not want the information to be used by anyone for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing info@soloredlight.com
If you believe that any information we are holding on you is incorrect or incomplete, please write or email as soon as possible to the email address listed above. We will promptly correct any information found to be incorrect.
Additional Information for United States Residents & Children's Privacy
This section applies specifically to residents of U.S. states with comprehensive privacy laws (including California, Virginia, Colorado, Connecticut, Utah, and others) and outlines our compliance with the Children's Online Privacy Protection Act (COPPA).
1. Categories of Personal Information Collected and Disclosed In the preceding 12 months, we may have collected and disclosed the following categories of personal information for our business purposes (such as processing orders, managing accounts, and delivering relevant marketing):
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Identifiers: Name, email address, phone number, shipping address, and IP address.
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Commercial Information: Purchase history and products viewed or placed in your cart.
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Internet or Other Electronic Network Activity: Cookie data, browsing history, and interaction with our website or advertisements.
2. Your U.S. State Privacy Rights Depending on your state of residence, you have the following rights regarding your personal information:
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Right to Know/Access: You can request to know what specific personal information we have collected about you.
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Right to Delete: You can request that we delete the personal information we have collected from you.
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Right to Correct: You can request that we correct inaccurate personal information.
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Right to Opt-Out of Targeted Advertising: You have the right to direct us not to use your information for cross-context behavioral advertising. We do not sell your personal information for monetary compensation.
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Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us at info@soloredlight.com.
3. Children's Privacy (COPPA Compliance) Our Site and Services are strictly intended for adults and are not directed to children. We do not knowingly collect, solicit, or maintain personal information from children under the age of 16. If we learn or are notified that we have inadvertently collected personal information from a child under 16 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe we might have any information from a child under 16, please contact us immediately at the email address listed above.
Third-Party Advertising, Analytics, and Payments
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Advertising & Analytics: We partner with third-party networks (such as Google and Meta) to serve advertisements and track website traffic. These third parties use cookies and similar tracking technologies to analyze your interactions with our Site.
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Payment Security: We do not directly store or collect your payment card details. All financial transactions are processed securely through compliant third-party payment gateways (e.g., Shopify Payments, PayPal, Stripe) adhering to PCI-DSS standards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our advertising, business practices, or legal requirements. Any updates will be posted on this page with a revised "Effective Date" at the top or bottom of the policy.